Apple Inc. (NASDAQ:AAPL) is again into legal troubles and this time, the lawsuit is from a plaintiff complaining that the company’s practice to block text messages for users switching to Android devices restricted her from receiving text messages.
According to the claim filed by Adrienne Moore, the message blocking practice followed by Apple intervened with her wireless carrier’s contract after she switched to an Android-based device in April this year. The U.S. District Judge in San Jose, California, Lucy Koh, said that the iPhone maker must face the claim from Moore. As per Moore’s claim, Apple Inc. (NASDAQ:AAPL) didn’t inform the consumers about their message receiving restrictions from other iPhone users after a user switched to a different device.
Judge Koh agreed that the plaintiff must get a chance to show how Apple’s policy affected her wireless service and the company might have to face California unfair competition law under the claim. Koh added,
“Plaintiff does not have to allege an absolute right to receive every text message in order to allege that Apple’s intentional acts have caused an actual breach or disruption of the contractual relationship.”
In its defense, Apple Inc. (NASDAQ:AAPL) denied the fact that its messaging services intentionally blocked messages upon switching to another rival. The company said,
“Apple takes customer satisfaction extremely seriously, but the law does not provide a remedy when, as here, technology simply does not function as plaintiff subjectively believes it should.”
Earlier this week, Apple Inc. came up with a solution to help its users get rid of iMessage service. This tool targets the problem of messages getting lost and the users would be able to opt out of the iMessage service with the tool. The users simply need to register to decouple from the service and place the confirmation code received via SMS on to the browser, although there has not been any official confirmation from the iPad maker.
This article has been written by Prakash Pandey.